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Car Fault Index

Infotainment · No confirmed fix yet

Jaecoo 7 touchscreen glitching, freezing or restarting

On the Jaecoo 7's sister cars the central touchscreen can lag, glitch, freeze, or go dark and reboot while driving, occasionally taking the driver's display with it; the two Jaecoo J7 owners in our data report general glitches only, not freezing or restarting. Most owners report no fix: two say newer head-unit firmware stopped the freezing and one had a control unit replaced, but no UK software update for it has been published.

Affected versions
1.6 TGDI petrol, SHS hybrids (SHS-P, SHS-H) · 7-speed dual-clutch, hybrid DHT · 2025, 2026
Owner reports
45 owners: Chery Tiggo 7 Pro 9, Chery Tiggo 7 Pro Max 26, Omoda C5 8, Jaecoo J7 (Russia) 2
Typical mileage
4,000 km median (about 2,500 miles); range 3,800 km–15,000 km, from 3 reports that gave a mileage
Most common fix
Restart: ignition off and on, a system reboot, or disconnecting the 12 V battery cleared it for the time being (3 of 45 reports)
Covered by a recall?
No UK recall found
Last updated
November 2026
20–515–20020–40040–70070+Mileage when the fault appeared (thousand km)
Owner reports by mileage, Jaecoo 7 touchscreen glitching, freezing or restarting. Only reports that state a mileage are counted (3).

What owners report

  • A Jaecoo J7 owner says the multimedia system glitches at random, with no pattern to when it will happen; no freeze or restart is described. [40]
  • On a Tiggo 7 Pro Max at 15,000 km the whole display went black on the move about once a month, then came back after two minutes with its settings reset; the owner was uneasy about what this meant for the electronic parking brake. [13]
  • A Tiggo 7 Pro Max owner's head unit hung on the fifth day of ownership. The dealer updated its software, after which the unit began switching off when the engine was not running. [35]
  • Both screens of a 1.6 Tiggo 7 Pro Max went dark at 4,000 km because a control unit had failed; the owner drove about 1,500 km without them before the dealer replaced it. [9]
  • An Omoda C5 owner found the system rebooted every minute whenever a USB stick holding a mix of media file types was plugged in. [28]

Evidence comes from: Chery Tiggo 7 Pro (9), Chery Tiggo 7 Pro Max (26), Omoda C5 (8), Jaecoo J7 (Russia) (2). Most reports come from Chery Tiggo 7 Pro Max, Tiggo 7 Pro and Omoda C5 owners, whose head units and screens may not be the same parts as the Jaecoo 7's; only the two Jaecoo J7 reports come from the same car (T1EJ), both petrol and both describing glitches rather than freezes, so the freezing and restarting is platform-level evidence for petrol and SHS versions alike.

One owner saw the screen hang in frost until the car warmed up, another says it glitches in frost, and one blames summer sun on the dashboard. These are owner observations from Russian conditions, not a confirmed cause.

Known causes

  • Software, in two owners' experience: the freezing stopped after newer head-unit firmware was installed. No dealer or UK source confirms a software cause. [12],[47]
  • Hardware: on one car the head unit's control unit had failed outright and was replaced. [9]
  • On one car, plugging in a USB stick loaded with several kinds of media file set off constant reboots. [28]
  • One owner whose screens sometimes stayed dark at start-up traced it to opening the door within a second of touch-unlocking; pausing briefly avoided it. [4]
  • Temperature, owners' view only: one saw the screen hang in frost until the car had warmed up, another says it glitches in frost, and one blames summer sun heating the black dashboard. [39],[45],[18]

How dealers have fixed it

What was doneReportsOutcome reported
Newer head-unit firmware; freezing stopped2 of 45Fixed
Dealer software update; the fault changed to random shutdowns and carried on1 of 45Not fixed
Head-unit control unit replaced by the dealer1 of 45Fixed
Restart: ignition off and on, a system reboot, or disconnecting the 12 V battery cleared it for the time being3 of 45Partly fixed
Dealer repaired it, but the owner still has to reboot the system regularly1 of 45Partly fixed
Radio and Bluetooth stopped working; the dealer said the whole system had failed and billed the owner1 of 45Not stated

Reports that did not say what was done are left out of this table, so the rows need not add up to 45.

What to ask your dealer

  • “Is there a newer head-unit software version for my car? Please note the version installed before and after the visit.”
  • “When the screen goes dark, does the driver's display go dark too, and is a fault stored in the head unit's log?”
  • “Which warranty term now covers the infotainment unit on my car after the 2026 warranty extension?”
  • “If the unit has to be replaced, how long is the parts wait, and can I have a courtesy car meanwhile?”

Is it safe to keep driving?

Usually yes: owners describe the screen recovering after a reboot or a restart of the ignition. If it freezes in bad weather and you cannot reach the demist controls, pull over and restart it before the windscreen mists. If the driver's display also goes dark you lose the speedometer and warning lights; stop safely and contact the dealer.

Questions

Do UK Jaecoo 7 owners report infotainment faults?
Yes. What Car?'s 2026 reliability survey put sat-nav and infotainment at 13% of the faults Jaecoo 7 owners reported, and Motoring Research reported a Warrantywise staff member considering rejecting a new Jaecoo over an infotainment fault that could not be fixed. Neither source says whether those faults were freezing or rebooting.
Will a software update fix it?
Two owners on this page say newer head-unit firmware stopped the freezing. On another car a dealer update changed the fault rather than curing it. No UK release note covering screen freezes has been published.
Is the head unit covered by warranty?
In August 2026 Jaecoo UK extended its warranty cover, including for cars already on the road. Motoring Research says the infotainment system had been on the shorter-cover list but does not confirm its new term, so ask the dealer which term applies to your car.

Related faults

All 24 known Jaecoo 7 faults, ranked by owner reports

Sources

Facts are restated in our own words; nothing is translated word for word. Follow the links for the originals.

  1. Owner review, Chery Tiggo 7 Pro, 2022, 1.5T CVT (drom.ru, in Russian)
  2. Owner review, Chery Tiggo 7 Pro Max, 2022, 1.5T CVT (drom.ru, in Russian)
  3. Owner review, Chery Tiggo 7 Pro Max, 2023, 1.5T CVT (drom.ru, in Russian)
  4. Owner review, Chery Tiggo 7 Pro Max, 2023, 1.5T CVT, 3,800 km (drom.ru, in Russian)
  5. Owner review, Omoda C5, 2023, 1.5T CVT (drom.ru, in Russian)
  6. Owner review, Chery Tiggo 7 Pro Max, 2023, 1.6T DCT (drom.ru, in Russian)
  7. Owner review, Omoda C5, 2023, 1.5T CVT (drom.ru, in Russian)
  8. Owner review, Jaecoo J7, 2023, 1.6T DCT (drom.ru, in Russian)
  9. Owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T DCT, 4,000 km (drom.ru, in Russian)
  10. Owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T DCT (drom.ru, in Russian)
  11. Owner review, Chery Tiggo 7 Pro Max, 2023, 1.6T DCT (drom.ru, in Russian)
  12. Owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T DCT (drom.ru, in Russian)
  13. Owner review, Chery Tiggo 7 Pro Max, 2023, 1.5T CVT, 15,000 km (drom.ru, in Russian)
  14. Owner review, Chery Tiggo 7 Pro Max, 2023, 1.5T CVT (drom.ru, in Russian)
  15. Owner review, Omoda C5, 2025, 1.5T CVT (drom.ru, in Russian)
  16. Owner review, Chery Tiggo 7 Pro Max, 2025 (drom.ru, in Russian)
  17. Owner review, Chery Tiggo 7 Pro Max, 2025, 1.6T DCT (drom.ru, in Russian)
  18. Owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T (drom.ru, in Russian)
  19. Owner review, Omoda C5, 2024, 1.5T CVT (drom.ru, in Russian)
  20. Short owner review, Chery Tiggo 7 Pro, 2021, 1.5T (drom.ru, in Russian)
  21. Short owner review, Chery Tiggo 7 Pro, 2022 (drom.ru, in Russian)
  22. Short owner review, Chery Tiggo 7 Pro, 2021 (drom.ru, in Russian)
  23. Short owner review, Chery Tiggo 7 Pro, 2021, 1.5T CVT (drom.ru, in Russian)
  24. Short owner review, Omoda C5, 2023, 1.5T CVT (drom.ru, in Russian)
  25. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.5T CVT (drom.ru, in Russian)
  26. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.5T CVT (drom.ru, in Russian)
  27. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.5T (drom.ru, in Russian)
  28. Short owner review, Omoda C5, 2023, CVT (drom.ru, in Russian)
  29. Short owner review, Chery Tiggo 7 Pro, 2023 (drom.ru, in Russian)
  30. Short owner review, Omoda C5, 2022, 1.5T CVT (drom.ru, in Russian)
  31. Short owner review, Omoda C5, 2023 (drom.ru, in Russian)
  32. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.6T DCT (drom.ru, in Russian)
  33. Short owner review, Chery Tiggo 7 Pro Max, 2024, 1.5T CVT (drom.ru, in Russian)
  34. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.6T (drom.ru, in Russian)
  35. Short owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T (drom.ru, in Russian)
  36. Short owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T (drom.ru, in Russian)
  37. Short owner review, Chery Tiggo 7 Pro Max, 2024, CVT (drom.ru, in Russian)
  38. Short owner review, Chery Tiggo 7 Pro, 2023, 1.5T (drom.ru, in Russian)
  39. Short owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T (drom.ru, in Russian)
  40. Short owner review, Jaecoo J7, 2024 (drom.ru, in Russian)
  41. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.6T (drom.ru, in Russian)
  42. Short owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T CVT (drom.ru, in Russian)
  43. Short owner review, Chery Tiggo 7 Pro, 2022, 1.5T CVT (drom.ru, in Russian)
  44. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.5T CVT (drom.ru, in Russian)
  45. Short owner review, Chery Tiggo 7 Pro Max, 2023 (drom.ru, in Russian)
  46. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.6T DCT (drom.ru, in Russian)
  47. Short owner review, Chery Tiggo 7 Pro Max, 2024, 1.6T DCT (drom.ru, in Russian)
  48. Short owner review, Chery Tiggo 7 Pro, 2021, 1.5T CVT (drom.ru, in Russian)
  49. Short owner review, Chery Tiggo 7 Pro Max, 2023, 1.6T (drom.ru, in Russian)
  50. What Car? Reliability Survey 2026, Jaecoo 7 entry (sat-nav/infotainment 13% of reported faults) (whatcar.com, in English)
  51. Motoring Research: Jaecoo and Omoda boost 7-year warranty (20 Aug 2026) (motoringresearch.com, in English)

Last updated 12 November 2026. Spotted a mistake? Tell us; we correct errors within 72 hours.